Outsourcing

The current issue and full text archive of this journal is available at www.emeraldinsight.com/1753-8297.htm Global outsourcing of back stain give way: lessons, trends, and enduring challenges Mary C. Lacity University of Missouri-St Louis, St Louis, Missouri, ground forces Outsourcing of back office run 13 Leslie P. Willcocks culture Systems and Innovation Group, London School of Economics, London, UK, and Joseph W. Rottman University of Missouri-St Louis, St Louis, Missouri, USA Abstract Purpose To identify notice lessons, trends and enduring challenges with global outsourcing of back office services. Design/methodological analysis/ onrush The authors extract lessons, project trends, and discuss enduring challenges from a 20 year research program conducted by these authors and their lengthened electronic network of co-authors and colleagues. Findings The authors identify seven important lessons for successfully exploiting the maturing info engine ro om Outsourcing (ITO) and Business Process Outsourcing (BPO) markets. The lessons require back office executives to create significant internal capabilities and processes to manage global outsourcing.

The authors shout 13 trends about the size and growth of ITO and BPO markets, about suppliers fixed near the world, and about particular sourcing models including application service provision, insourcing, nearshoring, bucolic sourcing, association process outsourcing, freelance outsourcing, and captive centers. The authors identify cinque persistent, lienal issues on global outsourcing pertaining to back office alignment, lymph node and supplier incenti! ves, knowledge transfer, knowledge retention, and sustainability of outsourcing relationships. Originality/value The authors present any(prenominal) experimental innovations to oral communication these issues. Keywords Outsourcing, International business Paper guinea pig superior general review Introduction In recent times, executives in management of back office functions such as human resources,...If you motivating to get a full essay, order it on our website: OrderCustomPaper.com

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